Here, you’ll find answers to some of the most common questions about our products, services, and shopping experience. We aim to provide you with all the information you need to make your shopping journey smooth and enjoyable. If you don’t find the answer you’re looking for, feel free to contact our customer service team for assistance.
We offer several shipping methods depending on your location and preferences. These include standard shipping, express shipping, and same-day delivery options in select areas. Shipping providers include Pos Laju, DHL, etc .
Ordering is simple. Browse our collection of high-performance motorcycle parts, select the items you’d like to purchase, add them to your cart, and follow the checkout process. You can sign up for an account to track your orders or checkout as a guest
Delivery times vary depending on your location and the shipping method you choose. For standard shipping within Malaysia, you can expect delivery within 3-5 business days. Express options typically take 1-2 business days. International delivery times may vary.
Our products are shipped from our main warehouse located in Kuala Lumpur, ensuring quick and efficient delivery within Malaysia and internationally.
To change or modify your billing address, log into your Throttlevault account, go to the “Account Settings” or “Billing Information” section, and update your address. If you’ve already placed an order, please contact our customer service team as soon as possible to make changes.
If you’re having trouble logging into your account, try the following:
o Ensure you’re using the correct email and password.
o Check if your account has been activated (you should receive a confirmation email).
o If you’ve forgotten your password, use the “Forgot Password” link to reset it.
o Clear your browser’s cache or try a different browser. If issues persist, contact our customer support for assistance.